Our Frequently Asked Questions are designed to guide you through the world of Mourènne. Here you’ll find helpful information about our collections, made-to-order process, sizing, care, shipping, and more. If you don’t see your question answered, we invite you to reach out—our team is always happy to assist with care and attention.
We strive to create each handmade piece with the utmost care and attention to detail, which can take time. Please allow up to 4-6 weeks for the creation of a Mourènne made to order piece and 2-3 weeks for accessories.
The turnaround time for a Couture Mourènne garment is approximately 8-10 weeks. However, delays in email communication can hold up the design and production process. If you are able to provide measurements and selections in a timely manner, we can create your custom garment within the estimated time frame.
If you are having trouble measuring your child, we recommend you visit our sizing page, which provides detailed instructions on how to measure your child accurately. However, we understand that measuring can be difficult, so if you need further assistance, please don't hesitate to contact us at clientservices@mourenne.com. We are always happy to help you through the measuring process to ensure the perfect fit for your child.
To care for your Mourènne garment, we highly recommend you visit our “Caring for your MOURÈNNE” page in our footer menu for specific details on care and storage.
Yes, we do offer a mending service for our Made to Order and Couture pieces at an additional cost. We understand children love to explore, discover, and dream, and this can sometimes lead to mishaps. If you happen to need repairs on your MOURÈNNE, we will be happy to review the damage and give feedback on whether we can help restore your garment.
For more information, please contact clientservices@mourenne.com.
Please visit our "Shipping and Returns Page" in our footer menu to view our full policy.
If you need to make changes to your order we encourage you to reach out to us at clientservices@mourenne.com, and we will do our best to accommodate your request.
Yes, we ship internationally to most countries outside of the United States using DHL Express. Please note that any applicable customs duties, taxes, or import fees will be the responsibility of the customer. These charges are determined by your country's customs regulations and are separate from the shipping fees.
If you have any concerns about shipping to your specific location, please reach out to clientservices@mourenne.com, and we will do our best to assist you.
In addition to accepting all major credit cards, we also offer PayPal, Apple Pay, Google Pay and Shop Pay.