We ship Monday through Friday excluding the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.
Orders placed before 1pm EST will ship the same day. Orders placed after 1pm EST on Fridays will ship the following Monday.
Once your order is placed, you will receive an order confirmation email with delivery tracking for your parcel. We are unable to offer tracking details beyond that provided by the carrier and are unable to guarantee precise delivery dates. Please be aware that circumstances outside of our control with the selected carrier can cause delays.
As these are third party services, Mourènne cannot be held accountable for any delays caused by the carrier. Mourènne is also not responsible for parcels lost or damaged in transit.
We are unable to accommodate address changes, and we cannot re-route a parcel once it has shipped. Mourènne is not responsible for any missing parcels due to addresses incorrectly entered by the customer.
We offer complimentary shipping on all U.S. orders with UPS Ground. Orders are expected to deliver within 4-6 business days.
We also offer expedited shipping options for an additional cost. Costs are calculated at checkout.
- UPS 3 Day Select - 3 business days. No additional taxes to be paid at delivery.
- UPS 2nd Day Air - 2 business days. No additional taxes to be paid at delivery.
- UPS Next Day Air - 1 business day. No additional taxes to be paid at delivery.
International orders are shipped with DHL. Orders are expected to deliver within 3-7 business days.
At Mourènne, we strive to provide you with the utmost satisfaction and ensure the highest quality in our garments. Please review our return policy below:
Exchanges and refunds are only applicable if the items are deemed faulty by us and cannot be rectified.
Custom-made items, specifically tailored to your order, are non-refundable due to the unique nature of the production process.
In the event of a fault identified by us, we will take full responsibility for rectifying the issue at our expense. Alternatively, we may offer a partial refund for you to seek professional assistance from a local seamstress.
Rest assured, our meticulous quality checks minimize the possibility of any faulty items reaching our customers. We also maintain detailed pre-packaging photo records for additional quality assurance.
To be eligible for a refund, the returned items must comply with the following conditions: they should not have been tampered with, opened, or have any broken retail seals; they should be in their original packaging and pristine condition.
The refund covers the price paid for the items only and does not include any applicable delivery charges or return delivery charges.
If any items are found to be faulty or not as described, please contact us within 7 days of receiving the items by emailing customerservice@mourènne.com. Include your order number and provide a detailed list of the faulty or misrepresented items.
Refunds will be processed within 14 days upon our receipt of the returned items. The refund will be issued to your original form of payment.
We appreciate your understanding and cooperation in adhering to these terms and conditions.
We accept returns purchased from mourenne.com within 14 days from the delivery date for a full refund. The return must arrive back to our facility within 14 days from the delivery date.
- You may initiate a return here. Enter the order number associated with the item you would like to return and the zip code the order was delivered to.
- After submitting a return request, a pre-paid return label will be sent to you via email.
- Pack your return and attach the provided return label to the outside of the box. Returned merchandise must be in its original condition with the security ribbon intact with no evidence of tampering in order to be accepted.
We accept returns purchased from mourenne.com within 14 days from the delivery date for a full refund. The return must arrive back to our facility within 14 days from the delivery date.
You may initiate a return here. Enter the order number associated with the item you would like to return and the zip / postal code the order was delivered to.
Please allow 7-10 business days for returns to be processed and refunded back to the original method of payment.